Omnichannel Contact
Center Services
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Omnichannel Contact Center Services
Voice and Video Support
- Engage with customers through traditional phone calls and high-definition video calls for a personal touch.
Email Support
- Handle customer inquiries and support requests via email, ensuring detailed and documented communication.
Live Chat
- Offer real-time assistance on your website or app, providing instant support to your customers.
SMS Text Messaging
- Send support messages and notifications via SMS for quick and convenient communication.
Social Media Support
- Manage customer interactions on popular social media platforms like Facebook, Twitter, and Instagram.
Instant Messaging Apps
- Provide support through widely-used messaging apps such as WhatsApp, WeChat, and Messenger.
Self-Service Channels
- Empower customers with chatbots, FAQs, and knowledge bases to find answers independently.
Join Us on Our Journey
As we continue to grow and evolve, we invite you to join us on our journey. Whether you’re looking for a reliable IT partner or seeking to enhance your business operations, Eroetec Sdn Bhd is here to help you achieve your goals.